Summary A service-based company was facing challenges targeting customers via their telephony system while managing and updating leads in their Customer Relationship Management (CRM) software. Although a telephony system maintains[…..]
Genesys Contact Centre System Integration with SugarCRM for a Service-Based Company
A Multi-Tab Custom Query Dashlet with Record Summary for SugarCRM
Summary SugarCRM is a great tool for streamlining your business processes and automating the workflow. The users are able to build dynamic dashboards, which can help you provide a summary[…..]
Enhanced Business Reporting
The Client maintains a custom CRM system which manages the business workflow data. Large volume of data was collected and it became really hard to analyze it.