CRM Implementation

Choosing the right tool is not good until it’s implemented as per the business

“CRM – Moving Towards a Whole New Way of doing Business.”

Whether you need a standard or an advanced CRM system, it should be implemented so that you can depend on it. For a successful CRM implementation, it is vital that the system is aligned with the underlying business processes and workflows.

From a technological perspective, a CRM system is a collection of data that needs to be collected by users, passed through various processes and acted upon by pre-defined rules. This data can then help in achieving the business objectives and can be analyzed and interpreted. It is essential that this data is structured, organized and presented optimally to utilize the full potential of the Customer Relationship Management system.

Our highly experienced team of CRM Analysts, CRM Architects, CRM Administrators and CRM Developers can help you implement the system which aligns with your business goals. It can be off the shelf product which could be customized as per your needs, or if your requirements are not fulfilled by the products available in the market, we can also build a custom solution tailored for your organization. Some of the CRM systems we’ve implemented in the past include SugarCRM, SuiteCRM, Salesforce, Zoho, Microsoft Dynamics, Infusionsoft/Keap, among others.

A Path Towards Successful CRM

Process Automation

Save time from clicking and typing in excess. Your most frequently used tasks and workflows should be automated. Our implementation team can help you automate the repetitive mundane tasks and lets you stay focused on what’s important.

User Adoption

Sometimes it’s tough to sell a software to your team. For that, you need the right implementation of the system by getting your team involved. To raise productivity and avoid pitfalls, there should be a push for effective and sustained CRM adoption.

Data Quality

Data is at the core of a CRM system. The system should be tailored in such a way that you have easy access to your data and it flows consistently through the business workflow. It is also important that the security of data is maintained.

Customer-Centric

Your business systems should be architected keeping your customers in mind. It’s essential to optimize the client’s journey within the CRM system and make sure they have a seamless experience throughout, both with people and technology.

How can we help you?

Get in touch with us.