What Are Conversational AI Voice Bots?
Voice Bots are virtual assistants powered with voice communication capabilities. Such bots or assistants are engineered with conversational AI to ingest, analyze, interpret and respond to customer queries spoken to them in the natural language. The objective is to respond to the customer’s queries verbally with the voice in real-time. Similar to the chatbots, this is done using Natural Language Processing (NLP) powered by Machine Learning and Artificial Intelligence.
The biggest benefit voice bots bring to any business is the drastically quick resolution time. The majority of customer service interactions are simple queries that do not require any human intervention. Thus, it helps to in reducing expenses by optimizing technological resources by automating customer experience. This can allow customer service representatives to invest their time and effort in dealing with more nuanced and complex issues at heart.
Here Are Some Of The Use Cases
Conversational AI Voice Bots can bring about great improvements in the customer experience of your company. The current and upcoming generation is not just comfortable with a verbal form of digital communication but would opt for it if given the choice. Other choices like waiting for support on IVR or the slow process of chatting with customer support are too hectic for their fast-paced digital lifestyle.
- Order Management Umbrella – Generally, ordering a product from an e-commerce website has a simple workflow based on a Standard Operating Procedure. Using an AI algorithm, we can establish a protocol where any customer can order a product using voice commands. Other areas related to product ordering can also be included in the procedure like cancellation, delivery status, etc.
- Seasonal Surge In Calls – Inbound customer calls are crucial to managing as they are qualified leads and should be not received. Voice Bots can be used to substitute for customer service reps during high-volume call traffic. This situation might occur during seasonal surges and festive times.
- Outbound Calls – To at least talk to 10 random people about your product you must call a minimum of 100. To make the most out of the outbound process and save time while generating leads, voice bots can help in streamlining the process by automating the lead qualification process.
- Identity And Verification – Some of the most mundane, manual, and boring tasks include conducting the customer verification process which includes a lot of identity documentation. Voice bots can complete the confirmation process over call quickly rather than asking the customer to upload the documents and check it manually.