In this blog, we talk about how System Integration acts as the backbone of your enterprise technology and powers digital transformation.
System Integration Acts As The Backbone Of Your Enterprise Technology
System integration is essential both for business-to-business communication and internal cooperation within an enterprise.
In very broad terms, system integration is the process of connecting different sub-systems (components) into a single larger system that functions as one. With regards to software solutions, system integration is typically defined as the process of linking together various IT systems, services, and/or software to enable all of them to work functionally together.
Most companies that have done business for decades have some old, legacy IT systems in use and running on their on-premise servers. These systems may be essential to the core business of the organization and cannot be replaced easily with a more modern IT system. Integration with such legacy systems may be tricky as they may completely lack any ready-made interfacing capability.
Different System Integrations For All Purposes
Legacy System Integration
Goal: integration of modern applications into existing outdated systems
Many organizations use outdated software to perform their core business functions. It cannot be removed and replaced with more modern technology as it is critical to a company’s day-to-day workflow. Instead, legacy systems can be modernized by establishing a communication channel with newer information systems and technology solutions.
Example: connecting a legacy CRM system to a data warehouse or a transportation management system (TMS)
Enterprise Application Integration
Goal: unification of different subsystems inside one business environment
While growing, companies incorporate more and more enterprise applications to streamline their front- and back-office processes. These applications often share no points of convergence and accumulate huge volumes of data separately. Enterprise application integration (EAI) brings all functions into one business chain and automates real-time data exchange between different applications.
Example: creating one ecosystem for accounting, human resources information, inventory management, enterprise resource planning (ERP), and CRM systems of a company.
Third-party System Integration
Goal: Expanding the functionality of the existing system Integration of third-party tools is a great option when your business needs new functionality but can’t afford custom software development or just has no time to wait for features to be built from scratch.
Example: Integrating an existing application with online payment systems (PayPal, WebMoney), social media (Facebook, LinkedIn), online video streaming services (YouTube), etc.
Goal: Connecting systems of two or more organizations Business-to-business or B2B integration automates transactions and document exchange across companies. It leads to more efficient cooperation and trade with suppliers, customers, and partners.
Whatever the situation, the main objective of system integration is always the same — to put the fragmented and divided pieces together using building a coherent network. Let’s look at existing technologies and architecture models that make the integration magic happen.
Example:connecting a retailer’s purchasing system to a supplier’s ERP system.
Read About How We Managed Some Complex System Integrations
The objective of CRM customization was to create an end-to-end CRM tool that performs all the functions for the front, middle, and back-office.
The seamless system integration now allows the concerned departments to use their Genesys Contact Centre inside SugarCRM to target and manage leads.