Empower your Sales Team
Enable a data-driven approach towards sales using integrated Telephony Contact Center.
We provide custom integrations to connect your existing business applications with the Telephony Contact Center. We help you create a call flow where all the customer data is present and logged. The integrated call flow helps you dig deeper into understanding every customer’s journey with your business. Such an integration removes the hassle of working with multiple software at the same time. This allows agents to be more efficient when handling calls and provide more personalized service to the customer. Relevant client information is extracted automatically, which reduces customer handling time leading to faster conversion.
Create Highly Efficient Workflows for your Sales Team
Here are some benefits and why you need to adapt the telephony contact center integrations.
Grow your productivity by removing the hassle of switching between multiple software to make a simple call.
Create customer delight by providing personalized service with each call without asking for customer details.
Analyze customer data during a sales call to convert faster and close deals more efficiently using insights.
Telephony Contact Center Platforms
We integrate the majority of the popular platforms with business telephony workflows
Genesys is one of the most popular telephony systems and a cloud-based Contact Centre as a Service (CCaaS) provider. Genesys provides cloud telephony services with an all-in-one solution to customize and integrate several third-party applications. They focus on accelerating customer experiences by providing companies with extensive flexibility and scalability options.
Twilio is a developer-friendly cloud communication platform. Twilio comes equipped with options generally not available in a digital call center platform giving it a technological edge over other services. Twilio provides building blocks of communication services and lets you design your customer engagement and call flow system.
8×8 Integrations and Plug-ins are pieces of software that attach to other non-8×8 software applications to provide extra (phone-related) functionality for that application. A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees, and customers
Plivo’s mission is to simplify business communications with their simple, quick, and scalable services. Plivo has come up with PHLO (Plivo High-Level Objects) – A whole new visual way of integrating tech that would empower developers to design, build, and deploy. In essence, PHLO has a visual drag-and-drop approach to building communication apps.
Five9 is a multi-tenant cloud contact center service or contact center as a service (CCaaS). Five9 is the oldest computer telephony company and shifted from a traditional on-premise contact center to an intelligent cloud contact center product. Five9 can help you manage all your omnichannel customer interactions, including voice, SMS, chat, email, social, video, and more.
SignalWire allows you to build modern voice applications powered by advanced APIs and elastic cloud infrastructure. Their real-time APIs and SDKs make it simple to integrate resilient voice capabilities into your own application, third-party applications, or existing voice over IP (VoIP) infrastructure. SignalWire was also one of the original developers of Dialog Flow integration to bring about an unprecedented ease-of-use for conversational AI over the phone.