Chatbots are virtual chat interfaces that hold a conversation with a customer without any supervision. It is done using Al, Machine Learning, and Natural Language Processing which help it to carry out a human-like conversation. The responses are extremely relevant and to the point. They are simple to deploy and can be customized for any touchpoint.
In the spirit to transform the customer experience, you must start thinking in terms of the entire customer lifecycle. AI chatbots have the power to tackle all kinds of customer queries be it onboarding, upgrading subscriptions, checking delivery status, payment issues, cancellation, document upload, etc. Additionally, they can also encompass all the departments of your business from sales and marketing, to customer success, support, and even finance. In a nutshell, they become your digital assistants for doing manual tasks.