Any business using SugarCRM services have must consult an IT management company providing SugarCRM support services. SugarCRM is one of the leading CRMs providing you a platform to connect your marketing, sales, and servicing teams throughout your customer’s journey within your organization. Being one of the most flexible among the major CRM systems, it provides a lot of opportunities to enhance the system and align with your business process.

Getting the right consultant for SugarCRM Support

A successful CRM implementation depends on how well your business process is aligned with the software being used. SugarCRM is a really powerful tool and provides a variety of options for you to effectively align your organization’s workflow with the system. Your consulting service must provide the right professional help so that you can have a seamless integration of your business objectives with the system. They can help you make sure the right customer information is being captured and tracked at each phase of your process; that inter-department communication is smooth and your customers have a consistent experience throughout their journey with your company. The focus is to improve the productivity of your teams; providing the information you need to make decisions and help you achieve a high ROI from your CRM implementation.

CRM is essentially the backbone of your business. You must have reliable maintenance and support services for the ongoing needs of your SugarCRM implementation.

 

The ideal SugarCRM support & maintenance services must include:

SugarCRM Administration: From user management and access control to building new modules and fields.

SugarCRM Upgrades: Always be on the latest version of SugarCRM to get the newest features and all the security updates.

SugarCRM Hosting: Get your SugarCRM hosted to get optimal performance with the infrastructure setup as per your requirements.

SugarCRM Backups: Set up regular automated backups including real-time data backups so that you never lose your data.

SugarCRM Disaster Recovery: Prepare a business continuity plan for all eventualities to keep you going always.

SugarCRM Training: Create a workflow-oriented training solution, to help your employees go through their workflows easily using SugarCRM.